Mb123 Platform Terms and Conditions of Use

1Introduction & Acceptance of Terms

Welcome to mb123, an online betting platform operated exclusively for the Malaysian market. These Terms and Conditions ("Agreement") govern your use of the website, mobile app, games, services, and all content provided by mb123 ("Platform").

By accessing or using this Platform in any capacity — whether as a visitor without an account or as a registered member — you agree to be bound by this Agreement, our Privacy Policy, and all additional guidelines that may be issued from time to time. If you do not agree with any part of this Agreement, you are required to stop using the Platform immediately.

2Member Eligibility

To register and use the mb123 Platform, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age at the date of registration;
• Being a legally competent individual to enter into a binding agreement;
• Not be on any self-exclusion list or betting ban list of any recognised authority;
• Not register on behalf of another person or third party;
• Having full mental capacity to make decisions and understand the risks of wagering.

Mb123 reserves the right to request age verification documents at any time. Accounts unable to confirm age eligibility will be suspended until verification is complete. If a user is found to be underage, the account will be closed immediately and any remaining funds will be processed in accordance with the established user protection procedures.

3Account Registration & KYC Verification

Each individual is only permitted to hold one (1) mb123 account. Multiple account registrations by the same individual constitute a serious violation of these Terms and may result in the closure of all associated accounts and forfeiture of all funds and bonuses.

During registration, you are required to provide accurate, current, and complete information including:

• Full name as shown on a valid identification document;
• Exact date of birth;
• An active email address that you personally own;
• An active Malaysian mobile phone number;
• Bank account or e-wallet details for deposit and withdrawal purposes.

The KYC (Know Your Customer) process is mandatory and will be carried out before your first withdrawal is approved or when mb123 deems it necessary. Required documents may include a copy of your MyKad, a recent bank statement, or other relevant supporting documents. This process is typically completed within 24 business hours.

4Deposits & Withdrawals

Mb123 supports a wide range of local Malaysian payment methods including DuitNow Transfer, FPX, Touch 'n Go eWallet, Boost, GrabPay, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

Regarding deposits:

• The minimum deposit is RM 20 for all payment methods;
• Deposits are credited to your MB123 account instantly and within a maximum of 5 minutes;
• Mb123 does not charge any processing fees for deposits;
• You may only deposit funds from an account registered in your own name.

Regarding withdrawals:

• Minimum withdrawal amount is RM 30;
• Withdrawals are processed in under 5 minutes for members who have completed KYC;
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as your mb123 account;
• Mb123 reserves the right to request additional verification for withdrawals exceeding a certain amount;
• Bonus funds that have not met the wagering requirements cannot be withdrawn.

5Bonuses, Promotions & Wagering Requirements

Mb123 offers a variety of bonuses and promotions from time to time. Each promotional offer has specific terms and conditions that must be followed. The general conditions applicable to all bonuses are as follows:

• Each bonus has its own wagering requirement of its own that must be fulfilled before any withdrawal is permitted;
• Wagering requirements are calculated based on the total bonus amount received, unless otherwise stated;
• Only bets placed on eligible games will count toward wagering requirements;
• Bonuses cannot be transferred between accounts;
• Mb123 reserves the right to void any bonus if there is evidence of promotion abuse;
• Each member is entitled to receive each type of bonus once only, unless otherwise stated in the promotional terms;
• Bonuses have a validity period stated in each offer. Expired bonuses cannot be reinstated.

Mb123 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. mb123's decisions regarding bonus disputes are final.

6Game Rules & Fairness

All games available on the mb123 Platform use a Random Number Generator (RNG) that has been audited and certified by recognized independent international bodies. This ensures every game outcome is entirely random and cannot be manipulated.

• All game outcomes are final and cannot be disputed unless a clear technical failure has occurred;
• In the event of a technical disruption during gameplay, mb123 will restore the account to its state prior to the start of the game where possible;
• Mb123 reserves the right to void bets placed during a known system outage;
• Players are responsible for ensuring their internet connection is stable during gameplay;
• Mb123 is not liable for losses resulting from connection interruptions on the player's end.

For live casino games, results determined by the dealer are final and are recorded for auditing purposes. Any disputes regarding live casino game outcomes will be resolved based on the relevant video recordings.

7Prohibited Activities

Mb123 Platform Users strictly prohibited engage in any of the following activities:

• Fraud & Collusion: Colluding with other players to manipulate game outcomes or exploit promotions;
• Bot Software Usage: Using any unauthorized automated software, bots, scripts, or tools to play or access the Platform;
• Bug Exploitation: Exploiting technical errors, software bugs, or system inconsistencies to gain an unfair advantage;
• Money Laundering: Using the mb123 Platform to conceal or disguise the origin of illegally obtained funds;
• False Identity: Providing false personal information or using another person's identity;
• Multiple Accounts: Registering more than one account under the same or different names or identities to obtain additional bonuses;
• Chargeback: Initiating unauthorized chargebacks with payment providers for deposits already used for gameplay.

8Account Suspension & Closure

Mb123 reserves the right to suspend or close any account at any time for the following reasons:

• Suspicion or evidence of a breach of any part of these Terms and Conditions;
• Failure to complete the KYC process within the stipulated period;
• Actions that compromise the security or integrity of the Platform;
• Requests from the relevant authorities;
• Account inactivity for more than 12 consecutive months.

You may also close your account at any time by contacting the MB123 customer support team. Any valid remaining balance will be returned after investigation and verification are completed within 14 business days.

9MB123 Liability Limits

To the extent permitted by applicable law, mb123 shall not be liable for:

• Indirect, consequential, or punitive losses arising from the use of the Platform;
• Service disruptions caused by factors beyond MB123's reasonable control, including natural disasters, internet infrastructure failures, or third-party actions;
• Losses resulting from unauthorized account access caused by the user's negligence in safeguarding their password;
• Unsatisfactory game outcomes under conditions where the system is functioning correctly.

Mb123's maximum liability to any user under any circumstances shall not exceed the amount deposited by that user within the 30 days preceding the claim.

10Privacy & Data Protection

The collection, use, and protection of your personal data is governed by MB123 Privacy Policy which forms part of this Agreement. By accepting these Terms, you also agree to our Privacy Policy.

In summary, mb123 is committed to:

• Collecting only the data necessary for the stated purposes;
• Protecting your data using industry-standard encryption and security measures;
• Not sell or share your personal data with third parties without your consent, except as required by law;
• Providing you the right to access, correct, or request deletion of your personal data.

11Responsible Gaming

Mb123 genuinely cares about the well-being of its members. Gambling should always be viewed as entertainment only, never as a source of income. We provide a range of tools to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending;
• Loss Limit: Set a maximum loss limit within a specified period;
• Session Limit: Limit the amount of time you spend playing each session;
• Temporary Break: Temporarily suspend your gaming activity (1 day to 6 weeks);
• Self-Exclusion: Permanently close access to your account for a minimum period of 6 months.

For more information and support resources, please visit the Responsible Gaming us.

12Terms Amendment & Governing Law

Mb123 reserves the right to amend, update, or replace these Terms and Conditions at any time at its sole discretion. Any changes take effect immediately upon publication on the Platform, unless a different effective date is specified.

You are responsible for reviewing these Terms periodically. Continued use of the Platform after any amendment is published will be deemed your acceptance of those changes. If you disagree with any amendment, you should stop using the Platform and close your account.

This Agreement is governed and interpreted in accordance with applicable laws. Any disputes arising in connection with this Agreement shall first be resolved through negotiation, and if unsuccessful, through arbitration or another mutually agreed dispute resolution mechanism.